If you do not make a transfer to the specified account numbers within 5 working days after placing your order, your order will be cancelled.
Do you make installments on credit card?
We offer 9 installments to our contracted credit cards. You can see the credit cards we have agreements with below.
VİSA, MASTER CARD.
What can I do if I want to cancel my order?
In order to cancel your order, it will be sufficient to send an e- mail to bilgi@eportatif.com with your order number or use the return request tab on my account page.
Do you have a store where we can see your products?
Fatih mah. one97 st. We have a factory at No:5/D Gaziemir Sarnıç - İzmir where you can examine our products. You can get information about our products in general or you can shop from our factory.
We have a warranty or liability period of 2 years on all our products from the date on your invoice . Your broken or missing parts are delivered with free shipping within 5 working days . Product damage during assembly is not covered by the warranty.
What are your return conditions?
You can return your order unconditionally if you do not break the product or its packaging within 30 days from the day you receive it.
Open the box of the product carefully. Do not tear the transparent packaging outside the parts and do not install it until you decide to use the product, as the return of the installed products is not accepted .
The returned products must be returned with the original parcel .
Returns of installed products are not accepted.
What should I do if my product was damaged in shipping?
Please contact us for your parts damaged in shipping . We will replace the necessary parts as soon as possible.
Unfortunately, we do not have an installation service because our products are easy to install.
Can I install the products myself?
Yes, our products are much easier to install compared to modular furniture on the market. With the help of the installation diagram image in the images in the product advertisements, you can perform the installation in minutes with the help of just one screwdriver or drill.
What should I do if I cannot install the product?
If there is a place you are unsure of or stuck at during the installation phase, you can contact us by sending an e-mail to info@eportatif.com or our WhatsApp Support line at +90 (533) 141 14 45.
Our products are generally produced with electrostatic powder painted and chipboard materials.Therefore, it is highly resistant to water. But it is not suitable for continuous liquid contact.
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