If you are not satisfied with your purchase for any reason, your priority for a refund or replacement is to send us your request in writing or verbally via customer service within 30 days from the date of receipt .
After your return request reaches us, eportatif.com evaluates its compliance with the following return conditions.
If approved, your products will be taken back through the transport company we have contracted with. The return shipping cost of the product or products you return will be covered by us.
If you wish, you can send the product or products you want to return to us with a cargo company of your choice, provided that the shipping costs are covered .
For online shopping , you must bring the product in its original packaging and with the invoice, as in our stores.
Within 14 days after your products reach us, the return process is carried out by the way you paid . The fee collected by the shipping company is non- refundable for cash on delivery and credit card payments at the door .
The reflection of the refund process on your credit card takes 2-5 working days under normal conditions after the product is approved by us, but may vary depending on your bank's procedures.
Returns must be made with the original box or packaging.
Returns of products whose original box/packaging is damaged, damaged, incomplete, have lost their resaleability feature and cannot be purchased by another customer are not accepted.
The product you want to return, as well as the return form on the original invoice, must be sent to us after it has been signed and filled out completely.
We can plan the buyback of the products you want to return for you.
The return shipping costs of the returns carried by the contracted cargo companies through us are covered by us. Otherwise, the cargo company will charge you a transportation fee.
Returns are not accepted for disassembled products after assembly.
No exchange or refund can be made without an invoice.
In the invoices issued on behalf of the company, exchange or refund can be made with the return invoice of the purchasing company.
In case of damaged products, you should not take delivery of these products and make a report to the cargo authority.
These products will be exchanged within 30 working days.
In this case, you will not be charged an additional shipping or product cost.
For the return of damaged or defective products that were received unnoticed during delivery, our Customer Services department may request you to send a photo showing the damage or defect of the product.
As a result of the examination, if it is determined that it is not from the consumer, a one-to-one replacement will be made.
It should be sent to us after the product to be exchanged, as well as the return fields in the original invoice, completely filled and signed.
Our complaint information.