Which shipping companies do you work with?

We work with UPS, Fedex, DHL and TNT.

Is there a shipping fee?

We provide free shipping all over Turkey   .

when will my order be given to cargo?

The shipping time of your orders is within  3 working  days from the date of processing your order  .

When will my order reach me?

Your orders reach you within a minimum of 3 days and a maximum of 8 days from the date of processing.

Do you have a store where we can see your products?

Fatih mah. one97 st. We have a factory at No:5/D Gaziemir Sarnıç  - İzmir  where you can examine our products. You can get information about our products in general or you can shop from our factory.

Do you have special size production?

We regret to inform you that we do not have special size production. We only produce the sizes and models available on our website.

Are all of your products your production?

Yes, all of our products are our own production.

Do your products have a warranty?

 We have a warranty or liability period of 2 years on all our products from the date on your invoice  . Your broken or missing parts are delivered with free shipping  within 5 working days  . Product damage during assembly is not covered by the warranty.

What are your return conditions?

 You can return your order unconditionally if you do not break the product or its packaging within  30 days from the day you receive it.

Open the box of the product carefully.  Do not tear the transparent packaging outside the parts  and  do not install it until you decide to use the product, as the return of the installed products is not accepted .

The returned products must be returned  with the original parcel  .

Returns of installed products are not accepted.

What should I do if my product was damaged in shipping?

 Please contact us for your parts  damaged in shipping . We will replace the necessary parts as soon as possible.

Do you have installation service?

Unfortunately, we do not have an installation service because our products are easy to install.

Can I install the products myself?

Yes, our products are much easier to install compared to modular furniture on the market. With the help of the installation diagram image in the images in the product advertisements, you can perform the installation in minutes with the help of just one screwdriver or drill.

What should I do if I cannot install the product?

If there is a place you are unsure of or stuck at during the installation phase, you can contact us   by sending an e-mail to info@eportatif.com or our WhatsApp Support line at +90 (533) 141 14 45.

How should I clean it?

Suggestions for dry cleaning as much as possible.

Are the products suitable for outdoors  ?

Our products are generally produced with electrostatic powder painted and chipboard materials.Therefore, it is highly resistant to water. But it is not suitable for continuous liquid contact.